Terms & Conditions
Your contract is with Senses Holidays, part of Jet Wing UK Limited, a fully-bonded holder of an air travel organiser’s licence (ATOL), licensed by the civil aviation authority ATOL license No. 6638. Only flight-inclusive holidays are covered by this ATOL license.
All the holidays in this website are sold subject to the following conditions
1) Booking Procedure
a) Once a booking is made with us, the party leader must complete and sign a Booking Form accepting on behalf of all your party the terms of these Booking Conditions and pay a deposit of Ten per cent per person. [N.B. deposit is payable for all tailor-made and Christmas/New Year holidays]. For bookings within 8 weeks of departure, the full payment becomes due immediately upon verbal confirmation and subsequent cancellation will incur Cancellation Charges as set out in paragraph 5.
b) Your booking is considered definite and a contract will exist between you and Senses Holidays only when the Booking Form and deposit have been received and a Confirmation Invoice sent to you. No contract will exist between us prior to our issuing the Confirmation Invoice. A Final Invoice will be sent to you approximately 10 weeks before your departure date and payment will become due 6 weeks prior to your departure date. If the balance of your price of your holiday is not paid in time, we reserve the right to cancel your holiday, retain your deposit and apply the Cancellation Charges set out in paragraph 5.
c) For your guidance, we confirm that when a booking is made through an ATOL Travel Agent, all monies paid to your Travel Agent are held on behalf of Senses Holidays under the terms of our ATOL license until the date when the agent pays such monies to SENSES.
d) We reserve the right to increase the prices published in this brochure prior to the time that you book your holiday. Any increase in price will be advised to you or your travel agent before you book the holiday. Once you have booked your holiday and received our Confirmation Invoice, unless you pay in full under the terms of our Early Booking Guarantee (see below) surcharge may apply. Please see paragraph 4 below.
2) Holiday Prices / Surcharges Guarantee
The price of your travel arrangements is subjected to surcharges for increase in: transportation costs (e.g. fuel); scheduled air fares and any other airline surcharges which are part of the contract between airlines (and their agents) and Senses Holidays; Government action, such as increase in VAT or any other Government-imposed increases; currency in relation to adverse exchange rate variations.
Even in this case, Senses Holidays will absorb an amount equivalent to 2% of the confirmed holiday price. Only amounts in excess of this 2% will be surcharged, but where a surcharge is payable, there will be an administration charge of £0.50 together with and amount to cover agent’s commission. If this means paying a surcharge of more than 10% on the previously confirmed and invoiced holiday price, you will be entitled to cancel your holiday with a full refund of all money paid, except for any premium paid to us for holiday insurance and amendment charges. Should you decide to cancel for such a reason, you must exercise your right to do so within 14 days from the issue date printed on the invoice.
The price of your holiday was calculated using the exchange rates to the Sterling shown in the relevant separate brochure Price Insert. The prices set out in the Price Insert include UK International Passenger Duty (currently £20) and relevant Passenger Service Duty for Heathrow (£8.40) AND Gatwick (£6.50). We will endeavour to advise you immediately in the event of Government imposing or cancelling taxes and reserve the right to pass any new taxes on to you.
3) Cancellation By You
You (or any member of your party) may cancel your holiday at any time providing that the cancellation is made by the person signing the booking form and is communicated to us in writing via the Travel Agent with whom you made your booking. Cancellation will take effect the day such notification is received by us. As this incurs administrative costs, we will retain your deposit and, in addition, may apply cancellation charges up to the maximum shown in the following table:
| Days Before Departure | Cancellation Charge (Shown as a % of the holiday price) |
|---|---|
| 43 days or more | Deposit only |
| 42-29 days | 50% of holiday cost |
| 28-15 days | 75% of holiday cost |
| 14-7 days | 90% of holiday cost |
| 6 or less days | 100% of holiday cost |
Special cancellation conditions apply for Christmas/New Year holidays.
Once your holiday has commenced, no refund or part refund or unused portion of your holiday will be repaid in the event of cancellation by you. Insurance premiums are not refundable. If the reason for cancellation is covered under the terms of an Insurance Policy, you may be able to reclaim these charges.
We strongly recommend that you take advantage of our special insurance scheme, which is comparatively priced. This insurance cover is applicable only if taken at the same time as booking. In the event of your arranging your own travel insurance, you must provide us with details. Such insurance should be of at least same standard as our recommended insurance.
4) Amendments By You
If, after our Confirmation Invoice has been issued, you wish to change any part of your holiday arrangements, or to change to another of our holidays, or to change departure date, we will do our utmost to make the changes, provided that notification is received in writing at our offices from the person who signed the Booking Form, or from the travel Agent, at least 8 weeks before departure. This must be accompanied by a payment of £40 per booking to cover our administration costs, plus any additional holiday cost incurred. Alterations can not be made within 8 weeks of departure. Any such request for alteration will be treated as a cancellation of the original booking and will be subject to the Cancellation Charges set out in paragraph 5 above.
Please note that certain travel arrangements, e.g., Apex tickets, are subject to the carrier’s conditions of the carriage and can not be changed after a reservation has been made; any alteration request will incur a 100% cancellation charge.
5) Amendment By Us
It is unlikely that we will have to make any changes to your holiday, but we do the plan the arrangement many months in advance. Occasionally, changes may have to be made (e.g., to itinerary, hotel accommodations, flights or other arrangements), which we reserve the right to make at any time. Changes are normally minor (such as flight times or suspension of certain hotel facilities) and we will advise you or your Travel Agent at the earliest possible date. If your accommodation has to be changed, we will do out utmost to provide accommodation of a similar or higher grade. Flight timing and carriers in the brochure are subject to change as a result of airline procedures and these details are given for guidance only. Final details will be shown on your itinerary sent with your travel tickets. If a significant change becomes necessary, we will inform you or your Travel Agent as soon as reasonably possible if there is time before your departure. Should a major change occur (such as the alteration of your outward/return flight by more than 12 hours, changes of the resort or reduction in the standard of accommodation), then provided that it does not rise through circumstances amounting to force majeure (see below), you will have the choice of either accepting the change of arrangements, booking another holiday with us, or cancelling your holiday and receiving a full refund. If you chose another holiday that is more expensive, you must pay any difference, but if it is cheaper we will make the appropriate refund. In all cases, we will pay compensation as detailed below:
| Period before departure within which a major change is notified to you or your Travel Agent |
Compensation per person |
|---|---|
| Up to 56 days | Nil |
| 56-29 days | £10 |
| 28-15 days | £20 |
| 14-1 days | £30 |
| Day of departure | £40 |
Important Notes
a) Compensation payments will not apply if payment of your holiday has not been received by Senses holidays by the stipulated payment date.
b) Compensation will not be payable if Senses Holidays is forced to cancel or in any way change your holiday due to war, threat of war, riot, civil strife, industrial dispute, terrorist activity, nature or nuclear disaster, fire, adverse weather conditions, technical or maintenance problems with transport, changes of schedule or operational decisions of scheduled or other airlines, or other circumstances amounting to force majeure. Senses Holidays reserves the right in any circumstances to cancel your holiday, in which case we will offer an alternative holiday of comparable standard or will refund in full of monies paid. In no case will we cancel your holiday less than 8 weeks before the scheduled departure dates, except for reasons of force majeure, or failure on your part to pay the final balance. If a cancellation occurs within 8 weeks of departure for reasons other than force majeure, compensation will be payable in accordance with clause-7.
6) Brochure
a) The descriptions and information contained in this brochure are based upon the latest information available at the time of publication. However, changes may occur as hotels are always updating facilities, but when material changes are made, we will inform you as soon as possible if there is time to do so.
b) When you travel with an airline, the conditions of the carriage of that carrier apply, some of which may limit liability. This brochure is the responsibility of Senses Holidays and is not issued on behalf of. Nor commit the airlines mentioned within it, nor any airline whose services are used in the course of the holiday. Please note that in accordance with the Air Navigation Order, an infant must be under 2 years of age on the date of the outbound flight to qualify for infant status.
7) Our Liability To You
1) We accept responsibility for ensuring that the holiday you book with us is supplied as described in this brochure and that the services we are contractually obliged to provide are to a reasonable standard. If any part of your holiday is not provided as promised, we will pay you appropriate compensation if this has affected the enjoyment of your holiday. We accept responsibility for the acts and/or omissions of our employees, agents and suppliers save where they lead to death, injury or illness, except as provided in the following paragraph.
a) We accept responsibility for death, injury or illness caused by the negligent acts and/or common omissions of our employees or agents, together with our suppliers and sub-contractors, servants and/or agents of the same whilst acting within the scope of, or in the course of their employment in the provision of any part of your holiday that we are contractually obliged to provide. We will, accordingly, pay to our client such damages as might have been awarded in such circumstances under English Law.
b) In respect of carriage by air, sea and rail and the provision of accommodation, our liability in all cases will be limited in the manner provided by the relevant international convention.
c) If any client suffers death, accidental illness or personal injury whilst overseas arising out of an activity which does not form part of the foreign inclusive holiday arrangement or excursion arranged through us, we shall, at our discretion, offer advise, guidance and assistance to help you in resolving any claim you may have against a third party, provided we are advised of the incident within 90 days of the occurrence. Where legal action is contemplated, authority must be obtained prior to assign any costs recovered or any benefits received under an appropriate insurance policy to ourselves. The financial assistance is to a maximum sum of £2,000 in total per booking.
8) Complaints
If you have a problem during your holiday, please inform the relevant supplier, (e.g. hotel) and our local representative immediately, who will endeavour to put things right. If your complaint can not be resolved locally, you must complete a report form, which can be obtained from our local representative, the original of which is for you and a copy will be forwarded to us. Please follow this up within 28 days of your return home by writing to out Customer services Department giving your booking reference number and all other relevant information. It is therefore, a condition of this contract that you communicate any problem to the supplier of the services in question and to our representative whilst in resort and obtain a written report form and write promptly to us within 28 days of your return. If you fail to follow this simple procedure, we can not accept responsibility as we have been deprived of the opportunity to investigate and rectify the problem.
9) The Contract
This contract is made on the terms of these Booking Conditions, which are governed by English law and the exclusive jurisdiction of the English Courts.
10) Flights
a) Delays: Flights featured in this brochure are by reputable scheduled airlines who will usually provide refreshments, meals, or accommodation when there is any substantial flight delay and when this is possible to arrange. We do not arrange to provide refreshments, meals or accommodations ourselves if there is any delay at the outward or homeward points of departure and these facilities are not offered by the airline.
b) Flight Routings
- Direct Flight: a flight where there is no change of aircraft en route, but stops are possible for refuelling or to allow passengers on/or off.
- Non-Stop flight: a flights without stops or change of aircraft en route.
- Flight ‘via’: a flight via a point as stated in the itinerary and where there is at least one aircraft change en route.
c) Flight Changes. In the event of a change of airline, aircraft type or destination airport, cancellation of your contract will be subject to our normal cancellation charges. In circumstances where we are advised by the airline of such a change we will endeavour to advice you or your Travel Agents. Minor timing changes, if known, will be shown on your flight ticket/s and itinerary. You should check this carefully on receipt.
